Contact Us
Got a question about one of the casinos we cover, spotted something that needs updating, or want to flag an issue with a free spins no deposit offer? This page explains how to reach us and what we can help with.
How to reach us
The quickest way to contact Online Casinos is by email at [email protected]. Send us as much detail as you can — which casino, which page, and what you noticed — so we can look into it properly. We review every message and aim to respond within a couple of business days, though volume can occasionally push that out a little.
What we can help with
- Corrections to bonus terms, editorial ratings or offer details shown on any casino write-up
- Questions about how we assess free spins no deposit offers and welcome bonuses
- Reports of broken links, outdated information or a casino that appears to have changed its terms
- General feedback on the site, including suggestions for casinos or topics you'd like us to cover
- Media or partnership enquiries related to the site's content
What we can't help with
We're an independent review site, not a casino operator, payment processor or regulator. That means we can't process deposits or withdrawals, access anyone's player account, resolve a dispute over a specific bonus a casino has already credited or refused, or verify your identity for a casino's KYC checks. Those matters sit with the casino itself — check the support channel listed on its own site, which is usually live chat, email or phone. For a broader look at how licensing and player protections work across the sites we cover, our Responsible Gambling page is a useful starting point, and our Terms and Conditions page covers how we use this site's own content.
If gambling has stopped being fun
If you're getting in touch because gambling is causing you stress, financial strain or is affecting people around you, please don't wait on an email reply from us. National and state-level support services can offer immediate, confidential help, and our Responsible Gambling page lists tools such as deposit limits, time-outs and self-exclusion programmes that most licensed US operators provide. Setting a limit before you play, and stopping when it stops being enjoyable, matters more than any bonus offer.
Before you write in about a specific casino
A few quick checks often answer common questions faster than waiting for a reply:
- Read the bonus terms on the casino's own promotions page — wagering requirements, game restrictions, expiry dates and maximum withdrawal caps are usually listed there in full
- Confirm the casino is licensed and regulated in a jurisdiction that applies to you, and that you meet the minimum gambling age and any state residency or presence requirements
- Check the site uses HTTPS encryption before entering any personal or payment details
- Have your account email and the approximate date of the issue ready — this speeds up any support ticket significantly
For more on how we rank and compare operators, our About Us page explains our editorial approach in more detail.
A note on what we do and don't offer
Online Casinos publishes independent research and comparisons; we don't operate any casino, hold player funds, or guarantee outcomes from any offer listed on this site. Some of the links on our pages are commercial, and we may earn a commission if you sign up through them — this never decides how casinos are ranked or reviewed. If you're contacting us about a specific promotion, please still read that casino's own terms first, since offer details can change without notice.